What are my delivery options?
Standard shipping $5.00 flat fee
Express Post $8.00 flat fee
DHL Express shipping $15.00 flat fee
Get FREE shipping when you spend AUD$75.00 or more.
How long will it take to dispatch my order?
We aim to dispatch orders within 48 hours however in peak periods it may take up to 3 working days.
Can I upgrade my delivery method after I have ordered?
Unfortunately, once your order has been paid and processed, we are unable to change your shipping method.
Do you ship to P.O Boxes or Parcel Lockers?
Yes, however since this type of delivery doesn’t require a signature, it will be delivered at your own risk. We will not be held responsible for missing orders once they are dispatched.
How do I track my order?
To track and check the status of your order, please refer to the tracking number and link sent to your email. If the tracking information is not progressing, email our office here for more information.
What should I do if my order has not arrived?
To track and check the status of your order please click the link attached to the shipping confirmation email sent to your mailbox or visit the company directly and enter your tracking number. We will notify you via email when your package is in transit and ready for delivery.
Will I get charged for a redelivery?
If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for free redelivery.
How do I organise a redelivery?
If your parcel is scanned by the courier as available for re-delivery, and your email address has been used in the booking, you will receive an email notification.
This email notification will include the information required to arrange a redelivery – just follow the instructions in the email, or on the card that has been left at the premises.
It is important that you book a redelivery within the timeframe stated in the email, or on the card. This is because the parcel will be returned to the sender after the stated timeframe.
I can’t find the card?
If you don’t have all of the information you need to arrange a redelivery directly with courier company associated with your order.
Can I cancel my order?
Get in touch with us as soon as possible as we dispatch orders within 24-48 hours. In the likelihood that the package has been dispatched, send it back unopened and we will happily refund or exchange the goods less the cost of shipping.
I entered the wrong address, what should I do?
Get in touch with us as soon as possible as we dispatch orders within 24-48 hours. In the likelihood that the package has been dispatched, we will attempt to contact the courier for a change of address. Please note the courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address. Bodibar will not be liable for replacement or refund of orders with wrong/invalid address.